Got more questions? Get in touch with our team—we’re real people here to help.
Art and Framing
We work directly with artists who create their own work. Some artworks are one-off originals. Some artworks are Limited-Edition handmade prints. Our Giclée Art Prints are reproductions of work created by our artists. We print all our Giclée Paper & Canvas Art Prints in our Ponsonby studio. We also have our own brand, Home Time, which features art prints designed and created by our in-house team.
We stock a range of endemicworld Art-Ready frames – a curated collection of professional-quality frames for your own prints, photographs and artworks. Simply add your art and hang. Browse our Art-Ready frames here.
We also offer a full custom framing service. For more details on custom framing options, visit this page, give us a call on 09 378 9823, or pop in-store with your artwork and we’ll help you choose the best option.
If you are a painter, photographer, printmaker, illustrator and think your artwork is something we would be interested in adding to our collection, we would love to hear from you.
Please email us the following submission details for consideration:
• Link to your Website & Instagram
• Brief history of your creative career so far
• List of where your art is sold currently
• Your contact details
Please keep in mind that we receive hundreds of submissions each year. We endeavour to personally reply to every submission within 2 weeks.
Yes, we can make minor adjustments to Open Edition Gicleé Art Prints. Like changing the size, or adding/removing a white border. Note that the artwork itself cannot be changed. Contact us first to request the change.
Yes, you can do that through our Artist Services website, or pop in-store.
Ordering & Payments
Yes, most of the time we can absolutely get something ready for you on the day, depending on the size and framing type. Best to give us a call on 09 378 9823, and we’ll do our best to sort it out! Unframed prints are the sprinters of the art world—usually ready quicker than framed ones, so keep that in mind.
Absolutely! Just email us with the details. Once we’ve confirmed everything, we’ll send you a summary along with a link to complete your order and make payment. As soon as you’ve paid, your order will be in the production line, ready to be fulfilled.
Yep, give us a call on 09 378 9823! Payment is required when you place your order. We’ll email you a confirmation with a link to finalise everything and make payment. As soon as you’ve paid, your order will be in the production line, ready to be fulfilled.
Payment is made when you place your order online or over the phone. We accept credit or debit cards, PayPal, or internet banking. All prices are stated and charged in New Zealand Dollars (NZD) and include GST.
No worries, it happens. All lost or damaged orders are replaced for free. We ask that you get in touch within 7 days of receiving your order and we’ll sort out a replacement for you.
Just let us know what you'd like to change. Whether it’s a different size or frame colour, we are happy to help you get it right. Then send the print back to us (the same way it arrived), cover any price difference if needed, and we’ll get your updated order to you. Easy as!
Yes, you can return or exchange art prints within 30 days of receiving your order. Contact us, then send your order back in its original packaging for protection. Unfortunately, we can’t accept returns on original paintings since they’re one-of-a-kind. For all the details on our return and exchange policies, check out our Returns Page.
Delivery & Shipping
Yes, you can! Choose the 'Pick up' option at checkout, and we’ll let you know when it’s ready for collection from our gallery. If you need your order quickly or by a specific date or time, leave us a note at checkout, and we’ll do our best to accommodate.
Here’s a quick rundown within NZ: Unframed orders: 2-4 business days; Framed orders: 5-7 business days; Large framed orders: 10-12 business days. Please note, some framing or Limited Edition Prints might take a bit longer. For all delivery timeframes and rates, check out our Shipping Page.
Once our courier picks up your order, we’ll email you a tracking link so you can keep an eye on its journey. Heads-up: international orders that choose an untracked service won’t get a tracking link.
All shipping information and rates can be found on our shipping page.
Yes, we do, but only for unframed prints. We use NZ Post for all international orders, which may be handed off to a local carrier upon arrival in the destination country. For orders to Australia, we provide tracking and insurance. For the rest of the world, you can choose between standard mail, tracked/insured courier, or untracked/uninsured courier.
We use Posthaste and NZPost to ship our NZ orders Monday to Friday. If you prefer not to use a signature-required service, leave a note in the gift message box at checkout with instructions for a safe place to leave your parcel (we recommend somewhere dry and sheltered). Just a heads-up: not ever courier driver will act on shipping requests, if you choose this option, your order won’t be insured if it goes missing.
Yes, we can ship to NZ PO Box and RD locations. Just note that RD addreses can sometimes take up to 5 days longer than main centres.
We take great care in packing your orders: A4-A2 unframed prints: Shipped flat. A1-A0 unframed prints: Rolled in a tube. Framed prints: Protected with corner protectors, covered with thick card over the glass, bubble wrapped and then placed in a custom box.










